Privacy Policy | jilibb Official Casino Platform Philippines

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Account details, identity verification, and payment information.
  • Why we collect it: To manage your account, process transactions, and prevent fraud.
  • Who sees it: Only our internal team and essential partner service providers.
  • Retention: Kept for the account lifecycle and as required by Philippine law.
  • Your control: You can request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how jilibb collects, uses, and protects the information of our users in the Philippines. By accessing our platform, you agree to the practices described herein.

This policy applies exclusively to the services provided on this website. It does not apply to any third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any external sites you interact with.

2. Personal Information We Collect

Account & Identity

Information such as usernames, email addresses, and phone numbers used to create and secure your account.

Verification Documents

Identification provided during KYC (Know Your Customer) processes to verify age and identity.

Payment Data

Transaction records and payment method details required to facilitate deposits and withdrawals.

Gaming Activity

Records of games played, bets placed, and wins/losses to manage your account and detect irregularities.

Technical Data

IP addresses, browser type, device information, and operating system used to access the platform.

Communications

Records of interactions with our support team to resolve issues and improve service quality.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from you: When you register, update your profile, or contact support.
  • Automatically: Through cookies and technical logs when you interact with our platform.
  • Partner providers: From trusted service partners, such as payment processors and verification services.

4. Why We Use Data

Your data is processed for the following specific purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and facilitating withdrawals.
  • Compliance: Verifying your age and identity to prevent underage gaming.
  • Security: Detecting fraud, preventing multi-accounting, and protecting the platform from abuse.
  • Personalization: Tailoring the gaming experience to your preferences.
  • Legal Obligations: Fulfilling requirements mandated for gambling operators in the Philippines.
  • Marketing: Sending promotional updates only when you have explicitly provided consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Payment processors, identity verification services, and technical infrastructure providers.
  • Legal Authorities: When required by applicable laws or to respond to valid legal requests from regulatory bodies.

6. How We Protect Data

We employ a multi-layered security approach to safeguard your information:

  • Encryption: Data transmitted between your device and our servers is encrypted.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel.
  • Isolation: Payment-sensitive data is handled via isolated, secure channels.
  • Monitoring: Continuous monitoring of systems to detect and respond to potential vulnerabilities.

7. Cookies and Tracking

We use cookies to enhance your user experience and maintain security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of the data, you have the following rights:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request the erasure of your personal information.
  • Portability: Request a transfer of your data to another service.
  • Objection: Object to specific types of data processing.
  • Withdrawal: Revoke consent for marketing communications at any time.

To exercise these rights, please contact our support team via the channels available on this site. Note that some data must be retained even after account closure to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We retain your personal data for as long as your account remains active. Once an account is closed, we keep the information only for the period required by applicable law in the Philippines to meet legal, accounting, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or guardians who believe a minor is using our platform are encouraged to report this through our support channels.

11. Cross-Border Transfers

To provide a global-standard gaming experience, some of our service providers may operate outside the Philippines. When data is transferred across borders, we apply appropriate safeguards to ensure your information remains protected.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the Support Page. Our team is available to assist you through the official communication channels listed there.